Handle With Care: Understanding White Glove Delivery

Wednesday February 6, 2019 comments

In today’s age of online shopping, shipping and delivery matter more than ever before. If you can’t get a product to a customer when and how they want it, they’ll buy it from one of your competitors. That’s why having a superior white glove delivery partner is essential to staying ahead of your competitors.

Don’t know what white glove shipping service is, or how it can make a difference? In this article, we’re covering the ins-and-outs of this shipping service, so you can decide how and when to use it for your business.

What is White Glove Delivery?

Some items require a higher level of care when it comes to moving or transporting them. That’s when white glove delivery comes in. While this delivery service can differ by company, it usually involves delivery agents bringing your package inside of your home, unpacking it, and removing and disposing of all packaging materials. And in more complex cases, actually assisting with product assembly and./or placement.

How Does White Glove Delivery Work?

With a white glove shipping service, customers can pick a precise time window for when they want their delivery to occur. This is so they can prepare for their package and make sure they’re ready to receive it. The delivery agent usually calls 30 minutes before arrival and then shows up with the package.

 

Generally speaking, the white glove delivery team will transport the package up or down one to two flights of stairs. The customer can sometimes pay extra, however, if they need that item brought up additional stairs. Customers can also pay extra if they’d like to have their item assembled by a delivery expert.

What are the Benefits of White Glove Delivery?

Now that you know what white glove delivery is, you might be wondering how it can benefit your company (and customers). Here are some of the major benefits of a white glove shipping service.

It Improves Customer Experience

With so many options out there, customers don’t want to use companies that can’t provide them with the customer service experience they deserve. With white glove delivery, customers can rest easy knowing their order will arrive on time (and unscathed). Customers are also able to schedule the delivery on their terms, which will make them more likely to purchase.

 

This option is also great for customers who are unable to carry heavy packages or would normally not buy something large online. By doing the heavy lifting, you can reassure customers that they made the right decision. You'll make them more likely to always turn to white glove for their delivery needs.

It Reduces the Risk of Damage

When it comes to large items, the risk of damage during transit is relatively high.  This risk is also high after delivery as customers are likely to mishandle the item or unpack it without damaging it. White glove agents not only transport the item in a safe and timely manner, but they can guarantee that the item makes it to the customer’s home undamaged.

 

Reduced damage rates can do wonders for your business. For starters, it can lower your return and refund rates, and improve customer retention. It’ll also help avoid hits to your NPS scores. White glove companies are fully insured in case damage does occur.

It Benefits the Environment

By scheduling your deliveries in advance, you can cut back on missed deliveries or multiple delivery attempts. You can also route your trips in a more economical manner, which cuts back on transportation costs and energy usage. You can also handle the unpacking and disposal of packaging materials in a more effective way than customers, which is much better for the environment.

Ready for White Glove Shipping Service?

Whether you're a high-tech computer company, medical equipment or high-end furniture manufacturer, or a retail giant, you can benefit from white glove delivery services. By partnering with a logistics expert, you can transform your shipping and delivery experience, and provide your customers with the superior service they deserve and expect. Are you in need of logistics service? Contact us to get a quote!